For questions regarding ATM Terminology ASK HERE
The Master Key is an alphanumeric code that must be entered into the ATM at the time of installation.
Trial Cassette Balance
A trial cassette balance can be done at any time during the day. The purpose of the trial cassette balance is to keep a running total of the starting amount of bills, bills dispensed and bills remaining since the last cassette close. The trial cassette balance will also figure a rejected bill as a dispensed bill; even though the bill is still in the machine, it is no longer in the cassette. The cassette totals do not start over every time a trial cassette balance is done, only when a cassette close is done. The trial cassette balance is not a means of balancing the bank statement; however, it reports the status of the cash-on-hand in the machine.
A cassette close can be done at any time during the day. A cassette close brings the totals in the cassette to zero. It will also tell the merchant the starting amount of the bills; bills dispensed, and bills remaining since the last cassette close. The cassette close will also figure a rejected bill as a dispensed bill; even though the bill is still in the machine, it is no longer in the cassette. The cassette close is not a means of balancing the bank statement; instead it lets you know the status of cash-on-hand in the machine.
Enter Quantity in the Cassette
After a cassette close, you need to enter the total number of bills in the cassette. Now, take what is remaining in the cassette, in addition to the money being added, and enter that amount as your starting point of bills. If this is not completed after a cassette close, the machine believes that it has no money and resets the starting amount of bills to zero. This will cause the machine to report negative numbers on the next trial cassette balance and/or cassette close.
The day close has two columns: the host total and the terminal total. The host total is the amount that will settle back to your bank account; the terminal total is the amount that was actually dispensed from the machine. These two columns should always match. If the host total and terminal total do not match, fax the day close receipt and journal tape for that day to the International Merchant Services Customer Service Center at 817-868-1931. If the host total is higher than the terminal total, the cardholder has been charged for a transaction but did not receive the cash. If the terminal total is higher than the host total, a cardholder received cash but did not get charged. Either situation calls for an adjustment.
Debits to Your Account
If you see a debit on your account, call our Customer Service Center. Please provide the customer service representative with the date the debit appeared in your account as well as the description and the dollar amount. The representative will research the debit and give you the reason for the debit. Most often it will be a charge back. A charge back occurs when a customer files an EFT dispute with the issuer of the card concerning a dispensing error during a transaction performed at your terminal. The processor will notify you of the charge back and will give you a specific amount of time to respond to that particular item. Should you fail to respond, the debit will stand, however, if the cardholder has filed a dispute and the journal tape at your machine shows that the cardholder did receive funds, the debited amount of money will then be refunded back to your account.
Many financial institutions are improving performance by fine tuning every aspect of their operations. When it comes to their ATMs, many are looking at Thru-The-Wall machines that are harder working and more affordable than their stand-alone counterparts. A rear panel allows for convenient and secure access, while a solid, all weather body ensures adequate protection from the elements.