|For more than 15 years, International Merchant Services, Inc. (IMS) has consistently provided Greyhound with reliable ATM services. IMS has focussed on solutions that are tailored to meet our customers' specific needs. Their staff is committed to developing a long-term relationship.
Our 15-year relationship has been advantageous to both parties. It continues to grow stronger and more dynamic by evolving as the business landscape changes.
I fully recommend International Merchant Services, Inc. to anyone interested in developing a collaborative relationship in which your service provider is genuinely interested in the success of your business. IMS is the best choice for premium ATM services.
Tim Lukes — Director, Field Operations
Greyhound Lines, Inc.
View full testimonial letter here.
|IMS has exceeded my expectations by responding to all our company’s concerns and questions immediately, whether by email or by phone. They are a pleasure to work with. IMS is also thorough in their knowledge of ATMs, both in technical terms and in regards to governmental compliance issues. They helped us tremendously by replacing all of our ATMs to ones that were compliant with the Americans with Disabilities Act on time to meet government regulations. We can rely on them for being experts in their field.
Soo Petrovich — Manager of Treasury and Tax Accounting
|In the 5+ years that our company has been in business we have partnered with International Merchant Services for a mutually beneficial and positive working relationship.
IMS has always been easily accessible and prompt to assist us with any needs that our company has had. Their customer service is top notch and their professionalism makes it a joy to work with them.
We look forward to continuing to work with them in the future and would recommend their services highly to anyone.
Christopher Gscheidle — Vice President
Hub City Convenience Stores, Inc.
View full testimonial letter here.
|One of the reasons we contracted with IMS for our ATM service is our experience with their strong customer support; and we have not been disappointed. Any time we have an issue, we reach out to our IMS Account Manager Cheryl Spence, explain the situation and let them go to work. I'm able to move on with my day knowing that in a timely manner, Cheryl will call back summarizing the issue and suggests options based on her proven area of expertise. Once a course of action is decided, the IMS team takes the lead and works with all applicable parties to resolve the issue.
I really consider IMS part of OUR team!
Judith Kaestner — Assistant Controller
Royal Sonesta Hotel Boston
|I have been in the ATM business for 18 years and have been associated with several ATM Companies in that time. Without a doubt IMS has been the best that I have been associated with. My Account Manager is Eric Van Voorhis who is always available to assist me in my needs in a timely manner. The same with IMS's Tech Support. They are second to none. Not only during business hours, but after hours, weekends and holidays. They assist me with my ATM's and my clients that have purchased ATM's ftom me. If you are interested in an ATM for your business, I highly recommend IMS.
Rich W. — Cash Source ATMs
|For the past 13 years and 27 ATMs later, everyone at IMS has and continues to be friendly, helpful & always available. Looking forward to many more years and ATMs!
Dan C. — CLTS Inc.
|We have partnered with International Merchant Services, Inc. for over 10 years and they have been a valuable addition to the revenue generating activities in our stores. From providing excellent pricing on both equipment and processing, to the attention to detail in monitoring the functionality of our equipment and prompt response to our service needs, IMS has helped us maximize profitable cash dispensing to our customers.
Alan S. Fogg, Jr. — Fast Track Convenience Stores
|When I first started considering purchasing an ATM for our store, our grocery distributor recommended IMS, so I gave them a call. Cheryl at IMS explained to me that once I purchased the machine (which was a very reasonable price), there were no additional costs or fees for my business. I couldn't see how that could be true. She was patient with my multiple phone calls from me looking for catches, before she was able to convince me.
IMS has been true to their word and a pleasure to work with. We've had our ATM for almost three years now, and it's one of the best decisions I've made. The machine paid for itself in 15 months, now brings us thousands of dollars in profit every year. When I've had questions or a software update needs to be applied, someone always answers the phone and answers my question cheerfully. As a mom-and-pop owner, where every penny counts, I highly recommend adding an ATM to your store, and using IMS for that service!
Eleda Towle — Owner
Rapid Roy's, N. Conway, NH